Welcome to the Cloudfyne FAQ page. Whether you’re placing an order or exploring our custom pattern FAQs, we’ve answered the most common questions to help you feel confident in your design journey.
These custom pattern FAQs cover everything from ordering to timeline, so you can get started with clarity and confidence.
Ordering with Cloudfyne is easy and seamless. You can browse our Collections, filter by color, type, or material, and click “Add to Cart.” Follow the checkout process to complete your order securely. We support both desktop and mobile orders.
Yes. Cloudfyne specializes in creating custom textile, wallcovering, and carpet patterns tailored to your vision. Simply visit our Custom Design Request page, fill out the form with your design brief, upload inspiration or color palettes, and our design team will respond within 1–2 business days.
To ensure we deliver the perfect result, please include the following:
Absolutely. We provide digital mockups for your approval. Minor revisions are included at no additional cost. Once approved, production begins according to your material choice and delivery schedule.
Yes, we offer up to five complimentary samples per customer. You can request samples directly on each product page or via our Contact Form. This helps ensure that our patterns fit your vision and materials meet your quality expectations.
We work with high-quality cotton, linen, silk blends, vinyl-coated wallpapers, and commercial-grade carpets. Every product page includes detailed specifications to help you make informed decisions.
Yes. Our collections are designed to meet both aesthetic and performance needs. If you’re working on hospitality, office, or retail spaces, let us know — we offer material upgrades and flame-retardant options upon request.
Cloudfyne ships worldwide. We partner with DHL, UPS, and FedEx to ensure timely and safe delivery. Shipping options and rates are calculated during checkout based on your destination and item weight.
Yes. Once your order is dispatched, we will send you a tracking link via email. You can also track orders from your Cloudfyne account dashboard.
We accept major credit/debit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and secure payments via Stripe and PayPal. For B2B or custom orders over $500, bank transfer is also available.
Yes. You will receive a tax invoice by email after placing your order. You can also download it from your customer account under “Order History.”
Absolutely. For bulk or custom orders, please contact us at [email protected] for a detailed quote within 1 business day.
We accept returns for eligible products within 14 days of delivery. Returned items must be unused and in original packaging. Please note: Custom pattern orders are non-returnable unless the item is defective.
Email [email protected] with your order number and reason for return. Our team will provide a return shipping label and instructions.
If your order is damaged in transit, contact us within 5 days of receiving your item. Please include clear photos and a description of the issue. We will replace or refund the item promptly.
Yes. For design professionals, we provide licensing for digital pattern files. We deliver files in high-res TIFF, JPEG, or repeat-ready vector formats. Contact us at [email protected] to discuss your project.
Yes! If you have a unique concept or need something for a brand collaboration, we’re happy to help. We offer white-label solutions and exclusive licensing packages for retail, interior designers, or product developers.
We have no strict minimums for digital designs. However, printed fabric and wallpaper typically require a minimum of 3 yards or 2 rolls. For large orders, discounts and sampling options are available.
If you couldn’t find the answer here, don’t hesitate to reach out:
If your question wasn’t answered above, please reach out. We’re always expanding this section of custom pattern FAQs based on your feedback and inquiries.
